Introducing Total Triage - Phoenix GP Surgery

Introducing Total Triage at Sai Medical Centre

Starting March 26, we will be implementing a new approach to how we manage appointments, called Total Triage. This system ensures that you receive the most appropriate care, when you need it, and helps us make the best use of our healthcare professionals’ time.

What Does This Mean for You?

Contact Us First: When you need medical assistance, the first step is to get in touch with us. You can do this via phone, our online triage form, or in person.
Triage Process: Our experienced reception team will gather important information about your symptoms or concerns. Based on this information, you will either:
- Be booked for a consultation with a clinician
- Be directed to a nurse or GP if needed
- Be given advice on self-care or another appropriate next step
Fast and Efficient Care: By assessing your needs up front, we can ensure that you see the right professional in the most efficient way possible.

How to Contact Us:

By Telephone
Online Triage Form: https://accurx.nhs.uk/patient-initiated/F81708

For Our Patients Who Are Digitally Challenged:

We understand that not everyone may be comfortable using digital services. If you find it difficult to access the online triage form or have trouble with technology, please don’t worry – we are here to help. You can:

Call us directly, and our friendly team will assist you in completing the triage process over the phone.
Visit the practice, and we will ensure you receive the support you need.

Please remember, this system helps us to prioritise urgent cases and provide timely care to all patients. If you need assistance with the online form or have any questions, please don’t hesitate to reach out to us.

Thank you for your understanding and cooperation as we introduce this new system to enhance your care.

Sai Medical Centre Team

Call 111 if you need urgent help | Call 999 for an ambulance

Sai Medical
Centre

East Tilbury
Medical Centre

Corringham
Medical Centre

Introducing Total Triage at Sai Medical Centre

Further Information

Sai Medical Centre

Legal Information

East Tilbury Medical Centre

Corringham Medical Centre